Terms of service
OVERVIEW
Welcome to Layl Boutique! The terms "we", "us" and "our" refer to Layl Boutique. Layl Boutique operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services").
Please read these Terms of Service carefully, as they include important information about your legal rights. By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or that you have parental or guardian consent to use the Services.
To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping details. You confirm that all information you provide is accurate, current and complete.
You are solely responsible for maintaining the security of your account and for all activity that occurs under it. You may not transfer, sell or assign your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to represent our products accurately. However, colours and product appearance may vary depending on your device and screen settings. We do not warrant that the quality of any product will meet your expectations or exactly match what is shown on screen.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities at our discretion.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Layl Boutique reserves the right to accept or decline any order at its discretion. Your order is not accepted until we confirm it and process your payment.
Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order is accepted. If we are unable to accept your order, we will notify you via the contact details provided at checkout.
Your purchases are subject to our Refund Policy.
SECTION 3A - YOUR CONSUMER RIGHTS
Nothing in these Terms affects your statutory rights under UK law. In accordance with the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if an item is faulty, damaged upon arrival, or not as described on our website. In accordance with the Consumer Contracts Regulations 2013, your additional statutory rights regarding distance selling also remain fully intact.
These Terms do not seek to limit or override any rights you are entitled to by law.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as confirmed in your order confirmation email. Prices do not include shipping or handling charges unless otherwise stated.
You agree to provide accurate and complete payment information. You confirm that you are authorised to use the payment method provided and that all charges will be honoured.
SECTION 5 - REFUNDS AND RETURNS
As a small independent business, we are unable to offer refunds or accept returns in the following circumstances:
- Change of mind purchases
- Sizing or fit issues - please refer to our size guide carefully before ordering, as we cannot accept returns where an incorrect size has been selected
- General wear and tear
- Damage caused by misuse or improper care
- Sale or discounted items, unless they arrive faulty
If your item arrives faulty, damaged, or not as described, please contact us within 30 days of delivery at laylboutique.team@gmail.com with your order number, a description of the issue, and supporting photos. We will respond within 5 business days and do our best to resolve the matter fairly.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
SECTION 6 - SHIPPING AND DELIVERY
All delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control. Once your order has been transferred to the carrier, risk of loss passes to you.
SECTION 7 - INTELLECTUAL PROPERTY
All content on our Services, including trademarks, text, images, graphics, video, and audio, is owned by Layl Boutique or its licensors and is protected by UK and international intellectual property law.
You may use our Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, or transmit any content without our prior written consent. Layl Boutique's name, logo, and branding may not be used without our written permission.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites. Accessing third-party links is entirely at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Layl Boutique is powered by Shopify. However, all sales and purchases are made directly with Layl Boutique. Shopify is not responsible for any aspect of transactions between you and Layl Boutique, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims arising from your transactions with us.
SECTION 10 - PRIVACY AND DATA PROTECTION
All personal information we collect is subject to our Privacy Policy. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
You have the right to access, correct, or request deletion of your personal data at any time by contacting us at laylboutique.team@gmail.com.
Information you submit may be shared with Shopify and relevant third parties solely to fulfil your order and operate our Services.
SECTION 11 - FEEDBACK AND REVIEWS
By submitting any feedback, reviews, or suggestions to us, you grant Layl Boutique a perpetual, royalty-free licence to use, reproduce, and publish that content for any purpose related to operating and improving our Services.
You confirm that any feedback you submit is your own, is truthful, and does not infringe the rights of any third party. We reserve the right to remove any feedback that is unlawful, offensive, or otherwise inappropriate.
SECTION 12 - ERRORS AND INACCURACIES
Occasionally there may be typographical errors, inaccuracies or omissions on our website relating to product descriptions, pricing, or availability. We reserve the right to correct any errors and update information at any time without prior notice, including after an order has been submitted.
SECTION 13 - PROHIBITED USES
You may only use our Services for lawful purposes. You must not use our Services to:
- Violate any UK or international laws or regulations
- Infringe our intellectual property or that of others
- Transmit false, misleading, or harmful information
- Send unsolicited communications or spam
- Attempt to gain unauthorised access to our systems
- Use automated tools, bots, or scraping software to access our Services
We reserve the right to suspend or terminate access to our Services at any time if these Terms are breached.
SECTION 14 - DISCLAIMER OF WARRANTIES
Our Services and products are provided "as is" and "as available" without warranties of any kind, either express or implied, to the fullest extent permitted by applicable law. This does not affect your statutory rights as a consumer under UK law.
SECTION 15 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Layl Boutique shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products. Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
SECTION 16 - INDEMNIFICATION
You agree to indemnify and hold harmless Layl Boutique, its affiliates, partners, and employees from any claims, losses, or damages arising from your breach of these Terms, your violation of any law, or your use of our Services.
SECTION 17 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 18 - CHANGES TO THESE TERMS
We reserve the right to update or change these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of our Services following any changes constitutes your acceptance of the revised Terms. We will notify you of any material changes in accordance with applicable UK law.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
SECTION 20 - CONTACT INFORMATION
If you have any questions about these Terms, please contact us:
Layl Boutique 📧 laylboutique.team@gmail.com